How do I top-up into Wealify wallet?
Wealify offers 2 top-up solutions for customers: via Bank transfer & via E-Wallet transfer.
Top-up via Bank transfer
Definition: Top-up via bank transfer is the action of customers transferring VND from their bank account to Wealify's account.
Customers are required to complete KYC level 2 to start top-up via bank transfer.
π Step 1: Log into your Wealify account and click [Top up] in the Dashboard screen.
π Step 2: Choose [Bank transfer] method then click [Next].
π Step 3: Enter the amount of VND you want to top-up or the amount of VNDW you want to receive in your Wealify account. Then click [Top up].
On this screen, you can check your VNDW balance in Wealify.
Note: The gray text below allows customers to monitor their remaining monthly limit.
The amount of VNDW received or the amount of VND needed to top-up will be converted based on the default exchange rate of 1 VND = 1 VNDW and deducted by Wealify's top-up fee.
π Step 4: Transfer the VND amount to Wealify's bank account using the correct transfer syntax to complete the transaction.
Note: Please make sure to transfer the correct amount and follow the syntax displayed on the screen to expedite the processing of your top-up order.
βοΈ Notes:
Use the primary account with the account name matching the identity information provided to make transfers.
The system will automatically update the account balance within 2 to 10 minutes. If you do not see an increase in your balance after 30 minutes, please contact Wealify Customer Support.
The order will be canceled if we do not receive the payment within 24 hours.
π Step 5: Check your account balance and the Top-up status on [Transactions History] page.
Your request will change to the [Successful] status within 30s - 1 minutes after you complete transferring the fund. Additionally, you will receive a confirmation email titled [Top-up Successful] if your top-up order is successfully confirmed.
A [Failed] top-up order will be marked as failed if you do not complete the top-up transaction within 24 hours.
If your order remains in the "Pending" status for more than 30 minutes, please contact the Wealify Customer Support team for assistance.
Top-up via E-wallet transfer
Definition: Top-up via E-Wallet transfer is a method where customers use their E-Wallet to transfer funds to Wealify's wallet.
Customers can start top-up via E-Wallet from KYC level 1.
π Step 1: Log into your Wealify account and click [Top up] in the Dashboard screen.
π Step 2: Choose [E-Wallet transfer] method then click [Next].
π Step 3: Choose the E-Wallet along with currency you want to top-up from.
π Step 4: Enter the amount you want to top-up or the amount of VNDW you want to receive in your Wealify account. Then click [Top up].
π Step 5: Access your E-wallet account and make the transfer using the information displayed on the screen.
Note: Please make sure to transfer the correct amount and follow the syntax displayed on the screen to expedite the processing of your top-up order.
To generate an automated invoice for the purpose of transferring funds on E-wallet, please scroll down the screen and click the [Download Invoice] button.
Fill in your E-wallet account information (Account Name, Email address and Address) and download the invoice.
π Step 6: After successfully transferring the funds, please return to Wealify and enter the [Transaction ID] you just performed. Then, click [Confirm Top-up] to complete the top-up process.
Note: Your order will only begin processing once you enter the transaction ID and click [Confirm Top-up].
π Step 7: Check your account balance and track the Top-up status in Transaction History.
Your request will change to the [Successful] status within 1-7 minutes after you complete entering the transaction ID and click [Confirm Top-up]. Additionally, you will receive a confirmation email titled [Top-up Successful] if your top-up order is successfully confirmed.
A top-up request will be marked as [Failed] if you fail to complete the top-up transaction within 24 hours.
If your request is in the [Pending] status, please enter the transaction ID and click [Confirm Top-up] to initiate the processing by the system.
If your request remains in the [Processing] status for more than 30 minutes, please contact the Wealify Customer Support team for assistance.
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