Wealify Help Center
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English
  • 👋Welcome to Wealify Help Center
  • 💡About Us
    • Wealify Service
    • Wealify Office
    • Contact us
  • ▶️Getting Started
    • Sign Up
      • How to create a Wealify Account?
      • Reasons for Account Registration Rejection
    • Sign In
      • How to sign in if I forgot password?
      • I don't receive verification code
      • Why do I receive a notification of temporarily locked account?
  • 🛃My Wealify Account
    • KYC Levels
    • Wealify Account's Tier
    • Updating Account Information
      • How do I update the details on my account?
      • How do I change my password?
    • Account Settings
      • How do I add a payment method?
      • Security Settings
      • Language Setting
    • Close/Reopen Account
      • How do I close my Wealify account?
      • How do I reopen my Wealify account?
  • 💳Wealify Virtual Account
    • Getting Started with Wealify Virtual Account
      • What is Wealify Virtual Account?
      • Wealify Virtual Account - Terms of Service
      • List of trading platforms approved by Wealify
      • How to create a Wealify Virtual Account?
      • Can multiple VAs be opened on the same Wealify account?
      • What should I do if Esty requires bank verification when adding VA?
    • Currencies in Wealify Virtual Account
      • Currency in Virtual Account
      • Does Wealify Virtual Account use the same currencies with Wealify wallet?
    • Wealify Virtual Account Transaction
      • How do I top-up into Wealify Virtual Account?
      • How do I withdraw VNDY from Wealify into Bank?
      • How long is the processing time for transactions on the Wealify Virtual Account?
    • Do I have to pay any fees when withdraw money from platforms into VA?
    • Transactions History & Report
      • Dashboard page on Wealify Virtual Account
      • Wealify Virtual Account list
      • Wealify Virtual Account transactions
  • ℹ️OTHERS
    • Referral Program
    • Report Bugs
    • Request New Features
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  1. About Us

Contact us

Wealify strives to provide responsive and helpful support through the most convenient communication channels for customers. Wealify offers customers multiple options to get in touch:

📱 Livechat:

  • Where to access: Chatbox icon in the bottom right corner of the Wealify website or Wealify app.

  • Support Hours:

    • 08.30 - 17.30 VNT: Under 3 minutes

    • 17.30 - 22.30 VNT: Under 30 minutes

    • 22.30 - 08.30 VNT: We will try to reply as soon as possible within the working hours above.

📩 Email:

  • Where to access: Send an email to support@wealify.com.

  • Support Hours: 24/7

  • Expected Response Time: Within 12 hours of receiving emails.

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Last updated 6 months ago

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