Wealify Help Center
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  • 👋Welcome to Wealify Help Center
  • 💡About Us
    • Wealify Service
    • Wealify Office
    • Contact us
  • â–ļī¸Getting Started
    • Sign Up
      • How to create a Wealify Account?
      • Reasons for Account Registration Rejection
    • Sign In
      • How to sign in if I forgot password?
      • I don't receive verification code
      • Why do I receive a notification of temporarily locked account?
  • 🛃My Wealify Account
    • KYC Levels
    • Wealify Account's Tier
    • Updating Account Information
      • How do I update the details on my account?
      • How do I change my password?
    • Account Settings
      • How do I add a payment method?
      • Security Settings
      • Language Setting
    • Close/Reopen Account
      • How do I close my Wealify account?
      • How do I reopen my Wealify account?
  • đŸ’ŗWealify Virtual Account
    • Getting Started with Wealify Virtual Account
      • What is Wealify Virtual Account?
      • Wealify Virtual Account - Terms of Service
      • List of trading platforms approved by Wealify
      • How to create a Wealify Virtual Account?
      • Can multiple VAs be opened on the same Wealify account?
      • What should I do if Esty requires bank verification when adding VA?
    • Currencies in Wealify Virtual Account
      • Currency in Virtual Account
      • Does Wealify Virtual Account use the same currencies with Wealify wallet?
    • Wealify Virtual Account Transaction
      • How do I top-up into Wealify Virtual Account?
      • How do I withdraw VNDY from Wealify into Bank?
      • How long is the processing time for transactions on the Wealify Virtual Account?
    • Do I have to pay any fees when withdraw money from platforms into VA?
    • Transactions History & Report
      • Dashboard page on Wealify Virtual Account
      • Wealify Virtual Account list
      • Wealify Virtual Account transactions
  • ℹī¸OTHERS
    • Referral Program
    • Report Bugs
    • Request New Features
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  1. Getting Started
  2. Sign In

Why do I receive a notification of temporarily locked account?

If an account is locked and unable to log in, it could be due to the user entering the wrong password more than five times on the device or Wealify detecting abnormal transactions that violate the Terms of Service.

In such a case, it is recommended for the user to connect with Wealify's customer support for further assistance.

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Last updated 6 months ago

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