# Why do I receive a notification of temporarily locked account? If an account is locked and unable to log in, it could be due to the user entering the wrong password more than five times on the device or Wealify detecting abnormal transactions that violate the Terms of Service. In such a case, it is recommended for the user to connect with Wealify's customer support for further assistance. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://helpcenter.wealify.com/english-version/getting-started/sign-in/why-do-i-receive-a-notification-of-temporarily-locked-account.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.