> For the complete documentation index, see [llms.txt](https://helpcenter.wealify.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.wealify.com/english-version/wealify-wallet/wealify-wallet-transaction/withdrawal-transaction/how-do-i-withdraw-from-wealify-wallet.md).

# How do I withdraw from Wealify Wallet?

Wealify offers 2 withdrawal methods for customers: withdraw to a bank account and withdraw to an E-Wallet.

## <mark style="color:orange;background-color:orange;">Withdraw to Bank Account</mark>

> Definition: Withdrawal to bank account is the method for customers to withdraw VNDW from Wealify account to bank account in VND or other foreign currencies.&#x20;

**👉 Step 1:** Log into your Wealify account and click \[Withdraw] in the Dashboard screen.

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2FgV3UU6TC1WavB5kyXBwJ%2F1.png?alt=media&amp;token=5bc0e26a-bec0-4020-acd7-35763f30b352" alt=""><figcaption></figcaption></figure>

**👉 Step 2:** Choose \[Bank transfer] and click \[Next].

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2FgpyLdH4mgYLdRoLa2Gj9%2F2.png?alt=media&amp;token=3fc71f28-01bc-4b67-b0c4-6cc6634a6c41" alt=""><figcaption></figcaption></figure>

**👉 Step 3:** Select the bank account to withdraw money from your Wealify account.

In case you have not linked a bank account or want to add a new one, see the instructions [here](/english-version/my-wealify-account/account-settings/how-do-i-add-a-payment-method.md).

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2FalDiLKvdxUN3hHAAMSfR%2F3.png?alt=media&amp;token=7a2c3c44-09cc-4338-ab28-1cb594d4911f" alt=""><figcaption></figcaption></figure>

**👉 Step 4:** Enter the amount of VNDW you want to withdraw or the amount of VND/other currencies you want to receive in your bank account. Then click \[Withdraw].

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2FJEdUEGoQC2lSSRlmmnup%2F4.png?alt=media&amp;token=4b90f14d-0eb1-49d3-8666-605244c7cc8c" alt=""><figcaption></figcaption></figure>

On this screen, you can check your VNDW balance in Wealify Wallet.

{% hint style="warning" %}
Note: The gray text below allows customers to monitor their remaining monthly limit.
{% endhint %}

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2FdGHeHciCxNwlQJj9do7s%2F5.png?alt=media&amp;token=ca7f87a4-eaca-4a6e-833d-97f6d44f90f7" alt=""><figcaption></figcaption></figure>

The amount of VNDW withdrawn or the amount of VND received will be converted based on the default exchange rate of 1 VNDW = 1 VND and deducted by Wealify's withdrawal fee.

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2F86JZDMt3TViuWhA9g4eX%2F6.png?alt=media&amp;token=6c25236c-8877-41ba-a914-036c2867706f" alt=""><figcaption></figcaption></figure>

**👉 Step 5:** Check your account balance and track the status of your request on the \[Transaction History] page.

* Your request will be processed, and the status will be updated to \[Success] after 5-30 minutes with withdrawal of VND and 1-3 days with other foreign currencies.
* If your request is \[Failed], please double-check the withdrawal information or contact the Wealify Customer Support team for assistance.

## <mark style="color:orange;background-color:orange;">Withdraw to E-wallet Account</mark>

> Definition: Withdrawing money to e-Wallet is the method for customers to withdraw VNDW from Wealify account to e-wallet account.

**👉 Step 1:** Log into your Wealify account and click \[Withdraw] in the Dashboard screen.

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2FQxj5HaPLI2Ju25XByEwI%2F1.png?alt=media&amp;token=d2274ea5-cdbe-4c51-8e71-e13742844f4d" alt=""><figcaption></figcaption></figure>

**👉 Step 2:** Choose the \[E-Wallet transfer] method then click \[Next].

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2F27JGeU4FZVn0LVAEgksV%2F2.png?alt=media&amp;token=db557aa0-d275-45d3-b085-3e567085eadb" alt=""><figcaption></figcaption></figure>

**👉 Step 3:** Fill in the E-allet information to receive money.

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2F3h4LJZqojJYp8WRA4coQ%2F3.png?alt=media&amp;token=f0109fae-cee6-4d0b-a325-1304ce4d3108" alt=""><figcaption></figcaption></figure>

**👉 Step 4:** Enter the amount of VNDW you want to withdraw from your Wealify account or the amount you want to receive in your E-Wallet and click \[Withdraw].

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2F9IEd8xhb9amIr6VOcNWc%2F4.png?alt=media&amp;token=0950e100-e916-4bef-8577-ce2755ec7953" alt=""><figcaption></figcaption></figure>

**👉 Step 5:** Check your account balance and track the status of your request on the \[Transaction History] page after 5-30 minutes.

* Your request will be processed, and the status will be updated to \[Success] after 5-30 minutes.
* If your request is \[Failed], please double-check the withdrawal information or contact our Customer Support team for assistance.

## <mark style="color:orange;background-color:orange;">Instant Withdrawal</mark>

> Definition: Instant withdrawal is a method that helps customers automatically create a withdrawal transaction right after a successful top-up, helping to save customers' time.

**👉 Step 1:** Log into your Wealify account and click \[Top-up] in the Dashboard screen.

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2FR7WpCruYqo0lhb6UWjyS%2Fimage%20(7).png?alt=media&amp;token=87dc9a63-63db-45e7-961f-ad081d620b13" alt=""><figcaption></figcaption></figure>

**👉 Step 2:** Click \[Next].

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2FCuvqvzHHYf5jPmvweVHK%2Fimage%20(8).png?alt=media&amp;token=40c5748f-153f-4697-ad16-5a361ef2189b" alt=""><figcaption></figcaption></figure>

**👉 Step 3:** Enable the Instant withdraw method.

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2FqE5TfhIX63TbqF1cgcQU%2Fimage%20(9).png?alt=media&amp;token=86abfc9a-aac5-4074-990a-8e4a7da71130" alt=""><figcaption></figcaption></figure>

**👉 Step 4:** Select e-wallet, currency and fill in the amount you want to top-up in the \[You Top-up] section.

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2FQhPY0C9bznsigeHLQPa3%2Fimage%20(10).png?alt=media&amp;token=cf451fca-4fad-4213-aa30-a524a45451be" alt=""><figcaption></figcaption></figure>

**👉 Step 5:** Select bank account/e-wallet to receive money and click \[Top-up].

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2Fb1YrHcYuG1tsAmlcBBrq%2Fimage%20(11).png?alt=media&amp;token=fbb6c067-3b45-4f0f-b08f-8370702af66a" alt=""><figcaption></figcaption></figure>

In case you want to add a new bank account/e-wallet, see the instructions [here](/english-version/my-wealify-account/account-settings/how-do-i-add-a-payment-method.md).

**👉 Step 6:** Access your wallet and make a transfer with the information displayed on the screen.

{% hint style="info" %}
Note: Please make sure to transfer the correct amount and follow the syntax displayed on the screen so that the system can quickly process the top-up request.
{% endhint %}

After the transfer is successful, go back to Wealify and enter the \[Transaction ID] you just made.

Then, click \[Confirm Top-up] to complete the top-up process.

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2F4B3jOpChqnQCj28me7Lz%2Fimage%20(12).png?alt=media&amp;token=232ac8c8-de47-4805-8ed8-4a0d4916aacb" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Note: The top-up order will only start processing once the customer has entered the Trans ID and pressed \[Confirm Top-up].
{% endhint %}

**👉 Step 7:** Check your account balance and the status of the top-up order on the \[Transaction History] or \[Dashboard] page.

The transaction history will display 2 separate \[Top-Up] and \[Withdraw] orders as shown below.

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2FAjN74qZ19i0qufxj8SIa%2Fimage%20(14).png?alt=media&amp;token=9fde638f-5f64-416f-b9d8-681bc4249626" alt=""><figcaption></figcaption></figure>

After funds are successfully deposited into Wealify Wallet and the Top-up order changes to \[Success] status, the Withdraw order will automatically change from \[Waiting] status to \[Process] or \[Pending] and the system will continue to process the withdrawal order as usual.

<figure><img src="https://982398213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkNNioyAUzQtpHTvdB8Gy%2Fuploads%2FAEvrknzryewCOwack2k5%2Fimage%20(13).png?alt=media&amp;token=6984ffe3-92ba-433f-9b1d-7d8d1207515d" alt=""><figcaption></figcaption></figure>
