How do I withdraw from Wealify Wallet?

Wealify offers 2 withdrawal methods for customers: withdraw to a bank account and withdraw to an E-Wallet.

Withdraw to Bank Account

Definition: Withdrawal to bank account is the method for customers to withdraw VNDW from Wealify account to bank account in VND or other foreign currencies.

👉 Step 1: Log into your Wealify account and click [Withdraw] in the Dashboard screen.

👉 Step 2: Choose [Bank transfer] and click [Next].

👉 Step 3: Select the bank account to withdraw money from your Wealify account.

In case you have not linked a bank account or want to add a new one, see the instructions here.

👉 Step 4: Enter the amount of VNDW you want to withdraw or the amount of VND/other currencies you want to receive in your bank account. Then click [Withdraw].

On this screen, you can check your VNDW balance in Wealify Wallet.

Note: The gray text below allows customers to monitor their remaining monthly limit.

The amount of VNDW withdrawn or the amount of VND received will be converted based on the default exchange rate of 1 VNDW = 1 VND and deducted by Wealify's withdrawal fee.

👉 Step 5: Check your account balance and track the status of your request on the [Transaction History] page.

• Your request will be processed, and the status will be updated to [Success] after 5-30 minutes with withdrawal of VND and 1-3 days with other foreign currencies.

• If your request is [Failed], please double-check the withdrawal information or contact the Wealify Customer Support team for assistance.

Withdraw to E-wallet Account

Definition: Withdrawing money to e-Wallet is the method for customers to withdraw VNDW from Wealify account to e-wallet account.

👉 Step 1: Log into your Wealify account and click [Withdraw] in the Dashboard screen.

👉 Step 2: Choose the [E-Wallet transfer] method then click [Next].

👉 Step 3: Fill in the E-allet information to receive money.

👉 Step 4: Enter the amount of VNDW you want to withdraw from your Wealify account or the amount you want to receive in your E-Wallet and click [Withdraw].

👉 Step 5: Check your account balance and track the status of your request on the [Transaction History] page after 5-30 minutes.

• Your request will be processed, and the status will be updated to [Success] after 5-30 minutes.

• If your request is [Failed], please double-check the withdrawal information or contact our Customer Support team for assistance.

Instant Withdrawal

Definition: Instant withdrawal is a method that helps customers automatically create a withdrawal transaction right after a successful top-up, helping to save customers' time.

👉 Step 1: Log into your Wealify account and click [Top-up] in the Dashboard screen.

👉 Step 2: Click [Next].

👉 Step 3: Enable the Instant withdraw method.

👉 Step 4: Select e-wallet, currency and fill in the amount you want to top-up in the [You Top-up] section.

👉 Step 5: Select bank account/e-wallet to receive money and click [Top-up].

In case you want to add a new bank account/e-wallet, see the instructions here.

👉 Step 6: Access your wallet and make a transfer with the information displayed on the screen.

Note: Please make sure to transfer the correct amount and follow the syntax displayed on the screen so that the system can quickly process the top-up request.

After the transfer is successful, go back to Wealify and enter the [Transaction ID] you just made.

Then, click [Confirm Top-up] to complete the top-up process.

Note: The top-up order will only start processing once the customer has entered the Trans ID and pressed [Confirm Top-up].

👉 Step 7: Check your account balance and the status of the top-up order on the [Transaction History] or [Dashboard] page.

The transaction history will display 2 separate [Top-Up] and [Withdraw] orders as shown below.

After funds are successfully deposited into Wealify Wallet and the Top-up order changes to [Success] status, the Withdraw order will automatically change from [Waiting] status to [Process] or [Pending] and the system will continue to process the withdrawal order as usual.