What are the top-up statuses?
For deposits from PingPong, Payoneer, LianLian, and Worldfirst wallets:
[Success]: The top-up request will change to [Success] status within 2-10 minutes after the customer completes entering the transaction ID and clicks [Confirm Top-up]. In addition, the customer will receive a confirmation email titled [Top-up Successful].
[Failed]: A top-up request will be marked as [Failed] if you fail to complete the top-up transaction within 72 hours.
[Pending]: Customers need to enter Trans ID and click [Confirm Top-up] to complete the top-up request.
[Process]: If your request remains in the [Processing] status for more than 30 minutes, please contact the Wealify Customer Support team for assistance.
For depositing money from Tazapay and Mercury wallets:
[Success]: The top-up request will change to [Success] status within 1-4 business days after the customer completes the top-up transaction and clicks [Confirm Top-up]. In addition, the customer will receive a confirmation email titled [Top-up Successful].
[Pending]: If the deposit request remains in [Pending] status after 4 business days, the customer needs to contact the Wealify Customer Support team for assistance.
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