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  • 👋Welcome to Wealify Help Center
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  • ▶️Getting Started
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      • How to create a Wealify Account?
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  • 🛃My Wealify Account
    • KYC Levels
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    • Updating Account Information
      • How do I update the details on my account?
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    • Account Settings
      • How do I add a payment method?
      • Security Settings
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    • Close/Reopen Account
      • How do I close my Wealify account?
      • How do I reopen my Wealify account?
  • 💳Wealify Virtual Account
    • Getting Started with Wealify Virtual Account
      • What is Wealify Virtual Account?
      • Wealify Virtual Account - Terms of Service
      • List of trading platforms approved by Wealify
      • How to create a Wealify Virtual Account?
      • Can multiple VAs be opened on the same Wealify account?
      • What should I do if Esty requires bank verification when adding VA?
    • Currencies in Wealify Virtual Account
      • Currency in Virtual Account
      • Does Wealify Virtual Account use the same currencies with Wealify wallet?
    • Wealify Virtual Account Transaction
      • How do I top-up into Wealify Virtual Account?
      • How do I withdraw VNDY from Wealify into Bank?
      • How long is the processing time for transactions on the Wealify Virtual Account?
    • Do I have to pay any fees when withdraw money from platforms into VA?
    • Transactions History & Report
      • Dashboard page on Wealify Virtual Account
      • Wealify Virtual Account list
      • Wealify Virtual Account transactions
  • ℹ️OTHERS
    • Referral Program
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  1. Wealify Wallet
  2. Wealify Wallet Transaction
  3. Top-up Transaction

What are the top-up statuses?

For deposits from PingPong, Payoneer, LianLian, and Worldfirst wallets:

  • [Success]: The top-up request will change to [Success] status within 2-10 minutes after the customer completes entering the transaction ID and clicks [Confirm Top-up]. In addition, the customer will receive a confirmation email titled [Top-up Successful].

  • [Failed]: A top-up request will be marked as [Failed] if you fail to complete the top-up transaction within 72 hours.

  • [Pending]: Customers need to enter Trans ID and click [Confirm Top-up] to complete the top-up request.

  • [Process]: If your request remains in the [Processing] status for more than 30 minutes, please contact the Wealify Customer Support team for assistance.

For depositing money from Tazapay and Mercury wallets:

  • [Success]: The top-up request will change to [Success] status within 1-4 business days after the customer completes the top-up transaction and clicks [Confirm Top-up]. In addition, the customer will receive a confirmation email titled [Top-up Successful].

  • [Pending]: If the deposit request remains in [Pending] status after 4 business days, the customer needs to contact the Wealify Customer Support team for assistance.

Last updated 6 months ago

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