> For the complete documentation index, see [llms.txt](https://helpcenter.wealify.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.wealify.com/english-version/wealify-wallet/wealify-wallet-transaction/top-up-transaction/what-are-the-top-up-statuses.md).

# What are the top-up statuses?

<mark style="background-color:orange;">For deposits from PingPong, Payoneer, LianLian, and Worldfirst wallets:</mark>

* \[<mark style="color:green;">**Success**</mark>]: The top-up request will change to \[Success] status within 2-10 minutes after the customer completes entering the transaction ID and clicks \[Confirm Top-up]. In addition, the customer will receive a confirmation email titled \[Top-up Successful].&#x20;
* \[<mark style="color:red;">**Failed**</mark>]: A top-up request will be marked as \[Failed] if you fail to complete the top-up transaction within 72 hours.
* \[<mark style="color:yellow;">**Pending**</mark>]: Customers need to enter Trans ID and click \[Confirm Top-up] to complete the top-up request.&#x20;
* \[<mark style="color:purple;">**Process**</mark>]: If your request remains in the \[Processing] status for more than 30 minutes, please contact the Wealify Customer Support team for assistance.

<mark style="background-color:orange;">For depositing money from Tazapay and Mercury wallets:</mark>

* \[<mark style="color:green;">**Success**</mark>]: The top-up request will change to \[Success] status within 1-4 business days after the customer completes the top-up transaction and clicks \[Confirm Top-up]. In addition, the customer will receive a confirmation email titled \[Top-up Successful].
* \[<mark style="color:yellow;">**Pending**</mark>]: If the deposit request remains in \[Pending] status after 4 business days, the customer needs to contact the Wealify Customer Support team for assistance.&#x20;