How do I top-up into Wealify Wallet?

Customer can top-up into Wealify Wallet via e-wallets transfer: PingPong, Payonneer, LianLian, Worldfirst, Tazapay, Mercury, Airwallex, and Xtranfer.

Definition: Top-up via E-Wallet transfer is a method where customers use their E-Wallet to transfer funds to Wealify Wallet.

Customers can start top-up via E-Wallet from KYC level 2.

👉 Step 1: Log into your Wealify account and click [Top up] in the Dashboard screen.

👉 Step 2: Choose the [E-Wallet transfer] method then click [Next].

👉 Step 3: Select the wallet and currency you want to deposit.

👉 Step 4: Enter the amount you want to top-up or the amount of VNDW you want to receive in your Wealify account. Then click [Top up].

👉 Step 5: Access your E-wallet account and make the transfer using the information displayed on the screen.

Note: Please transfer the correct amount and follow the syntax displayed on the screen so that the system can quickly process the deposit request.

  • To generate an automated invoice to transfer funds on E-wallet, please scroll down the screen and click the [Download Invoice] button.

  • Fill in your E-wallet account information (Account name, Email address, and Address) and download the invoice.

👉 Step 6: Confirm deposit.

  • For deposits from PingPong, Payoneer, LianLian, and Worldfirst wallets, after successfully transferring money, return to Wealify and enter the [Transaction ID] you just made. Then, click [Confirm Top-up] to complete the deposit process. The deposit order will only start processing when the customer has entered the Trans ID and clicked [Confirm Top-up].

  • For Tazapay and Mercury top-up, after successful transfer, return to Wealify and click [Confirm Top-up] to complete the top-up process.

👉 Step 7: Check your deposit balance and status on the [Transaction History] page.

For deposits from PingPong, Payoneer, LianLian, and Worldfirst wallets:

  • The top-up request will change to [Success] status within 2-10 minutes after completing the transaction code and clicking [Confirm Top-up]. In addition, customers will also receive a confirmation email with the title [Top-up Successful] if the top-up request is successfully confirmed.

  • The top-up request will display the status [Failed] if the customer does not complete the top-up transaction within 72 hours.

  • If the top-up request is in [Pending] status, customers need to enter the transaction code and click [Confirm Top-up] for the system to receive the order and process it.

  • If the top-up request is in [Process] status for more than 30 minutes, customers need to contact Wealify Customer Service for support.

For depositing money from Tazapay and Mercury wallets:

  • The top-up request will change to [Success] status within 1-4 business days after the customer completes the top-up transaction and clicks [Confirm Top-up]. In addition, the customer will also receive a confirmation email titled [Top-up Successful] if the top-up request is successfully confirmed.

  • If the top-up request is still in [Pending] status after 4 business days, the customer needs to contact Wealify Customer Service for support.

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