How do I top-up into Wealify Wallet?
Customer can top-up into Wealify Wallet via e-wallets transfer: PingPong, Payonneer, LianLian, Worldfirst, Tazapay, Mercury, Airwallex, and Xtranfer.
Last updated
Customer can top-up into Wealify Wallet via e-wallets transfer: PingPong, Payonneer, LianLian, Worldfirst, Tazapay, Mercury, Airwallex, and Xtranfer.
Last updated
Definition: Top-up via E-Wallet transfer is a method where customers use their E-Wallet to transfer funds to Wealify Wallet.
Customers can start top-up via E-Wallet from KYC level 2.
👉 Step 1: Log into your Wealify account and click [Top up] in the Dashboard screen.
👉 Step 2: Choose the [E-Wallet transfer] method then click [Next].
👉 Step 3: Select the wallet and currency you want to deposit.
👉 Step 4: Enter the amount you want to top-up or the amount of VNDW you want to receive in your Wealify account. Then click [Top up].
👉 Step 5: Access your E-wallet account and make the transfer using the information displayed on the screen.
Note: Please transfer the correct amount and follow the syntax displayed on the screen so that the system can quickly process the deposit request.
To generate an automated invoice to transfer funds on E-wallet, please scroll down the screen and click the [Download Invoice] button.
Fill in your E-wallet account information (Account name, Email address, and Address) and download the invoice.
👉 Step 6: Confirm deposit.
For deposits from PingPong, Payoneer, LianLian, and Worldfirst wallets, after successfully transferring money, return to Wealify and enter the [Transaction ID] you just made. Then, click [Confirm Top-up] to complete the deposit process. The deposit order will only start processing when the customer has entered the Trans ID and clicked [Confirm Top-up].
For Tazapay and Mercury top-up, after successful transfer, return to Wealify and click [Confirm Top-up] to complete the top-up process.
👉 Step 7: Check your deposit balance and status on the [Transaction History] page.
For deposits from PingPong, Payoneer, LianLian, and Worldfirst wallets:
The top-up request will change to [Success] status within 2-10 minutes after completing the transaction code and clicking [Confirm Top-up]. In addition, customers will also receive a confirmation email with the title [Top-up Successful] if the top-up request is successfully confirmed.
The top-up request will display the status [Failed] if the customer does not complete the top-up transaction within 72 hours.
If the top-up request is in [Pending] status, customers need to enter the transaction code and click [Confirm Top-up] for the system to receive the order and process it.
If the top-up request is in [Process] status for more than 30 minutes, customers need to contact Wealify Customer Service for support.
For depositing money from Tazapay and Mercury wallets:
The top-up request will change to [Success] status within 1-4 business days after the customer completes the top-up transaction and clicks [Confirm Top-up]. In addition, the customer will also receive a confirmation email titled [Top-up Successful] if the top-up request is successfully confirmed.
If the top-up request is still in [Pending] status after 4 business days, the customer needs to contact Wealify Customer Service for support.
